anneconnell

[I'm downstairs doing laundry, Mike's at the store.  Phone rings.]
Me: (yelling) “Don’t answer that, let the answering machine get it.”
[little footsteps running... phone rings three times. answering machine goes off. Mary picks up phone. conversation captured on speaker.]
Mary: “Hello. Who are you?”
Person: “This is Central Blood Bank. May I speak to Mike Connell?”
Mary: “This is [...]

While charged with a project to design a site to showcase a font collection, I fell into the flawed approach of “designing for the self” instead of the user that the Contextual Inquiry was actually *performed*.  Luckily, I caught myself before any methods of the research toolkit were breached.  Sometimes I look back and wish [...]